• The biggest consideration for managers is their people. People’s needs and motivations change. Understanding these needs and changing motivations has been a problem for managers forever, and significantly more so in the fast-changing environment we work in today.
• To nurture high-performing motivated teams, some will recommend taking each employee out for a meal and spending a couple of hours discussing what they need from their work. While this is a great idea, this approach relies on 10-minute consciously being aware of their emotional needs, how to satisfy them and, crucially, being comfortable saying that to their boss.
• Motivational Maps take a very different approach. Users will feel more comfortable completing a 10- minute questionnaire and seeing the results for themselves. Informed with this information, they are well equipped for an engaging open discussion about what they want from their work, what’s working well and what’s not. The profile also provides insights into team dynamics and career preferences.

• Personality profiles provide that initial overview, a way for people  to ‘see’ themselves and their behaviour through others’ eyes.
• We can build on this picture with the motivators, to reveal values and beliefs.
• For someone who’s done personality profiles before, or if there’s only budget/ appetite for one profile, think Motivational Maps.  They enable the client and I to make sense of their feelings, to get straight to the heart of the matter.  People tend to enjoy the non-judgemental coaching conversation, and it builds trust really quickly. This means you can quickly identify several areas for coaching, e.g. increasing motivation, areas of disengagement, and the motivators reflect their values and beliefs which are great coaching areas too – especially when these are misaligned with their role or goal.
• Maps are also really effective as within teams, describing what motivates themselves to their colleagues and how that influences their work.
• Unlike personality profiles, Maps can be repeated regularly. Normally, not more than twice a year, unless the person is going through a big change – e.g. from interview candidate to 3-month probationary review.

And the Team and Organisational Maps build up a picture of the dynamics inside the team, as well as identifying ideal reward strategies and what makes a strong cohesive team.

• • Costs will depend on the Type of Map and how many you choose to have carried out. A conversation on this is the best way to find out what you need.
• You can click here to arrange a time to find out more.

Life coaching is guidance. We can all strive for self-improvement and development and eventually live richer, fuller, and more meaningful lives. To sum it up in one sentence,’ what personal training does for your body, life coaching does for your mind’

• Help you to identify and set your own goals.
• Help when you are stuck in one way of perceiving the world by challenging and supporting you to explore new perspectives.
• Unearth new thoughts, beliefs and actions that will be more beneficial to your life and goals.
• Invite you to  be more aware of your wins and celebrate each success to allow you to enjoy your journey.
• Provide a safe space to explore new ideas and put actions and positive accountability in place.

• Counselling generally aims to solve problems by understanding what happened in the past. Coaching is almost exclusively future-focused.
• To counsel means to give advice. Coaches do not give advice – instead they use various techniques to facilitate the process of an individual finding the best path for themselves.

• No, training tells individuals what to do in certain circumstances. Mentoring often has some elements of coaching but differs in that the mentor also offers guidance based on their experience. 
• If you get told what to do or how to solve a problem then it is not coaching.

If you want a change of some sort whether it is changing or creating a habit or behaviour, improving your work-life balance, changing your career, improving your relationships, being more creative at work etc and you are ready to take steps to achieve it, and make a change then you will benefit from having a coach.

The following are some points to bear in mind when selecting a coach:

1. A coach need not be an expert in a particular field. E.g. if you’re a doctor, it is not necessary to find a coach that is a medical guru. Strong general knowledge in a coach is however essential in building rapport and maintaining credibility.
2. Speak informally with your prospective coach first and see if you feel comfortable with them. For coaching to be effective it is important to feel that your coach is capable of completely listening to you, without judgment. Most coaches offer discounted or free preliminary sessions use these to help you make your decision
3. Try out a few coaches before you decide who you’d enjoy working with. Coaching is about helping you achieve your potential and exploring what works best for you is part of that process. When you find someone that works well for you, stick with them.

• It depends on where you are, where you want to go, and how quickly you want to get there. Some clients are able to achieve their goals in as little as one to three months. Most often, clients stay with a coach anywhere from six to eighteen months. After clients realise their first goals, they often identify other areas they want to work on. The coaching relationship continues as long as there is benefit to the client.
• It is important to remember that many coaching techniques and processes can be learnt and practiced on your own. As counter-intuitive as it may sound, a good coach’s goal should be to reduce your dependency on them as soon as possible – that shows you’re becoming more resourceful and that you’re learning to more effectively deal with new situations as they arise.

Coaching is a process. It can and does evolve differently over time with each person. I coach using a few different methods that may include (with your permission) EFT also known as tapping as well as hypnotherapy.

An essential part of the coaching process is asking relevant and often challenging questions. My experience allows me to do so in a way that will keep you curious about yourself and that will inspire you to stretch your thinking. The point of each session is to make you more resourceful to find your own path going forward. The focus is entirely on what you want. I do not give you advice.

• There are a range of options from one off sessions, taking a block of session or paying monthly. If coaching with me is right for you we will select the option that is best for you.
• You can click here to take you to the select a payment option. By visiting this section you are not obligated to purchase you can just have a look of you prefer.

• You can click here to book a session alternatively at the end of each appointment we 
• have we will agree a time and date for your next one.

• Sales coaching is generally delivered during 1-2-1 sessions focused on improving areas of an individual’s performance. The goal to enable them to build confidence and achieve more and better than before.
• Sales training is delivered to groups or teams. Before training is delivered, we will hold a discovery call to understand what you would like to achieve from the training and for me to understand the products and services you provide and even any obstacles you are currently experiencing and of course what good looks like to you. This enables me to put together a session that meets all of your specific needs.
• Sessions can be delivered in person and online. There is also the option to consider pr-recorded sales training via the Sales Academy. To find the best solution for your needs click here to arrange a discovery call.

• Often people working in sales are so focused on selling a product or service the miss vital buying signals from customers. I like to focus on the idea that I am motivating someone to buy, and I am not trying to sell. 
• The best way to do this is to adopt the Doctor psychology. I need to understand your pain so I can provide/prescribe a solution and remove the pain. By understanding a customer’s needs you can encourage them to buy effectively taking the sales out of selling.

• There are a range of options from one off sessions, taking a block of sessions or booking a day’s training for your team. 
• To find the best solution for you, please click here to arrange a discovery call.

• Training is delivered to groups or teams. Before training is delivered, we will hold a discovery call to understand what you would like to achieve from the training and for me to understand any core values or customer service journey points that you work towards (if you want to establish that we can include this in the training) This enables me to put together a session that meets all of your specific needs.
• Sessions can be delivered in person and online. To find the best solution for your needs click here to arrange a discovery call.

• There are a range of options from one off sessions, taking a block of sessions or booking a day’s training for your team. 
• To find the best solution for you, please click here to arrange a discovery call.

Usually I will organise a conversation with you well in advance of any training being delivered. I will ask you more about what you would like to achieve from the training, outcomes you would like to see and of course key areas you would like to improve on or become most consistent in. I will then build your course and share with you 7 days before the training to ensure I cover all you are looking for and you know exactly what your team will get from the session.

Typical requests for this can be:

• Focus – Understanding what great service is and why we want to deliver this
• Focus – Understanding what our customers want and asking for regular feedback
• Delivering consistent service   Setting a solution focused mindset  
• Building your energy each day to deliver great service  to every customer every time
• The power of open and closed situations in everyday situations 
• Seeing complaints as an opportunity to serve and support
• Helping and managing customer conflict
• Enhancing your communication skills , choice of words, using and reading the right body language, listening to understand.  
• Helping with face-to-face conversations and phone calls
• Upselling your secondary spend services– How to sell without selling