YOUR
SERVICE
Customer service training to help your team be there for every customer, every time
Communication and consistency are the corner stones for great customer service delivery.
Customer service isn’t always about going the extra mile, but more about being consistent and then developing the energy to deliver that +1 each day.
I look at setting your standards , what you want to deliver then talk through what your customers would like to experience and then look at how I build a solution focused mindset for your team.
I offer , off the shelf or tailor- made sessions to meet and then exceed your customer’s expectations.
Customer Service Training
Conflict Management
Leadership & Management
Other service and team related training and topics
- Developing a solution focused approach
- Being Part of a Successful Team
- Motivating yourself and others
- How to develop and use your organisational skills
- Developing your Supervisor Skills
- Difficult conversations & setting yourself up for meetings
- Building your mental resilience and positive mindset
Ready to connect, collaborate, or learn more?
Whether you’re interested in booking a session, exploring our services, or simply feeling inspired, I’d love to hear from you. Reach out through the form below or connect with me on social media to follow the journey and see real success stories in action.
YOUR SERVICE FAQ’S
How do you deliver your training? →
- Training is delivered to groups or teams. Before training is delivered, we will hold a discovery call to understand what you would like to achieve from the training and for me to understand any core values or customer service journey points that you work towards (if you want to establish that we can include this in the training). This enables me to put together a session that meets all of your specific needs.
- Sessions can be delivered in person and online. To find the best solution for your needs click here to arrange a discovery call.
How much does training cost and how can I pay? →
- There are a range of options from one off sessions, taking a block of sessions or booking a day’s training for your team.
- To find the best solution for you, please click here to arrange a discovery call.
What do you cover in your sessions? →
Usually I will organise a conversation with you well in advance of any training being delivered. I will ask you more about what you would like to achieve from the training, outcomes you would like to see and of course key areas you would like to improve on or become most consistent in. I will then build your course and share with you 7 days before the training to ensure I cover all you are looking for and you know exactly what your team will get from the session.
Typical requests for this can be:
- Understanding what great service is and why we want to deliver this
- Understanding what our customers want and asking for regular feedback
- Delivering consistent service
- Setting a solution focused mindset
- Building your energy each day to deliver great service to every customer every time
- The power of open and closed questions in everyday situations
- Seeing complaints as an opportunity to serve and support
- Helping and managing customer conflict
- Enhancing your communication skills, choice of words, using and reading the right body language, listening to understand.
- Helping with face-to-face conversations and phone calls
- Upselling your secondary spend services– How to sell without selling